Refund policy

Refund & Return Policy

Last updated: July 2026

We want you to love your order. If something's not right, here's how we'll fix it.

14-Day Returns

You may return your item within 14 days of delivery for a refund or exchange. Items must be unworn, unwashed, and in original condition with any tags attached.

To start a return, email [your email] with your order number and reason. We'll send return instructions within 24 hours. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

EU/UK Customers — Right of Withdrawal

If you're in the EU or UK, you have a statutory 14-day right of withdrawal from the day you receive your order, no reason required. Notify us by clear statement (email is fine) within 14 days of delivery. We'll refund all payments including standard shipping within 14 days of receiving the returned goods or proof of return shipment.

Damaged, Defective, or Wrong Items

If your order arrives damaged, misprinted, or incorrect, email us within 7 days of delivery with photos. We'll send a free replacement or full refund — no return needed. This doesn't limit your statutory warranty rights (EU: 2-year legal guarantee).

Refund Processing

Once we receive and inspect your return, we'll confirm by email and issue your refund to the original payment method within 5–10 business days.

Exchanges

Wrong size? Email us and we'll ship the correct size once your return is on its way back. Check our size chart before ordering.

Non-Returnable Items

Gift cards and items marked final sale. Items returned worn, washed, or damaged by the customer may receive a partial or no refund.

Late or Missing Orders

Orders not arriving within 30 days (US/EU) get a free replacement or full refund — see our Shipping Policy.

Contact

Support@InkRoomApparel.com — we respond within 24 hours on business days.